How the WPA Solution Works
WPA Mobile is a standard system that can easily integrate with a company�s existing
ERP-system such as: SAP, Axapta, XAL, Navision, C5 or can integrate with existing
accounting systems such as : QuickBooks, TAS, Big Red Book , Sage and many more.
After an order is created in the ERP-system the WPA system takes over.
While in the field the employee can receive a complete overview of jobs or orders
on his PDA or laptop, and choose which ones he wishes to accept. Since, the employee
is online he can see all the information (address, instructions, special details
etc.) concerning the particular job, including any previous service reports for
that particular customer. When the job is done, the employee can register goods
and time used directly on the PDA or laptop, fill out service, inspection and quality
reports online. The employee can also register time and product usage manually or
with a barcode scanner. When the technician has entered all data, it�s possible
to print a receipt, invoice, delivery slip etc. and have the customer sign directly
on the PDA or laptop.
It is also possible for the employee to operate his own order, service or sale while
in the field. This function is useful if the employee needs to perform a new service
or is ghosting a time shift.
At the office the administrative employee has access to a graphical based overview
of all the jobs/orders for any and all the registered technicians updated in real
time. Because the graphical overview is so comprehensive and has so much functionality
built-in, it works as a very effective planning tool.
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